Living your Maximum Life is about motivation, maximum performance and a balanced lifestyle, but more importantly, there is a recognition that every person is unique, and a pioneer of their own life path.

My aim is to help readers define their Life Footprint and start living a Purpose Driven life. This means taking hold of the steering wheel and Living Deliberately. One warning though - Reading these essays could be life changing!

Wednesday 17 May 2017

Outsourcing and Customer Service






Look up customer service on a search engine and then switch to the pictures page. What you’ll see is predominantly photos of smiling faces sitting at a call centre desk. The irony is that this is where the poorest customer service is usually evident. If you were asked what good customer service entails, wouldn’t you agree that it is predominantly about speed, reliability, relationship and trust? Seeing as the call centre is so closely associated with customer service, why is this function so consistently outsourced, and how does this relate to these factors?