Outsourcing and Customer Service

Look up customer service on a search engine and then switch to the pictures page. What you’ll see is predominantly photos of smiling faces sitting at a call centre desk. The irony is that this is where the poorest customer service is usually evident. If you were asked what good customer service entails, wouldn’t you agree that it is predominantly about speed, reliability, relationship and trust? Seeing as the call centre is so closely associated with customer service, why is this function so consistently outsourced, and how does this relate to these factors?

Getting the Job

I’ve recently had the dubious pleasure of having to go to some interviews again, and noticed that I had not as yet posted anything under the heading of “Career”. Well, this is the ideal opportunity to do something along that vein. Interviews are one of the strangest events you’ll ever experience. However, as with all meetings, you’ll get most out of the meeting by preparing and knowing exactly what you want to gain from it. If you’re thinking, “Well that’s easy, I want to get the job offer”, then that is exactly where the problem lies.

Choose a job you love, and you will never have to work a day in your life.
Confucius